NEEDLE CHEMISTRY HAS A PRIORITY AIM TO ENHANCE THE EXPERIENCE OF OUR VALUABLE CUSTOMERS. WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE AND STRIVE TO DELIVER THE BEST PRODUCTS POSSIBLE. IF FOR SOME REASON, YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT FOR AN EXCHANGE OR REFUND USING THE PROCESS BELOW:
RETURN POLICY:
- ANY PRODUCT/ITEM CAN BE RETURNED OR EXCHANGED IF IT IS INCORRECT/ INCOMPLETE OR DEFECTIVE/ DAMAGED WITHIN 10 DAYS AFTER DELIVERY.
- NEEDLE CHEMISTRY RESERVES THE RIGHT TO REJECT A RETURN REQUEST FOUND MISUSING OF OUR GENEROUS RETURNS POLICY OR A PRODUCT RECEIVED WITH MISSING TAGS AND OTHER COMPONENTS.
CONDITIONS FOR RETURN OR EXCHANGE:
- THE PRODUCT MUST BE IN SAME CONDITION AS DELIVERED, UNWORN, UNWASHED AND WITHOUT ANY FLAWS.
- THE PRODUCT MUST INCLUDE THE ORIGINAL TAGS, WITH ORIGINAL PACKAGING.
- YOUR ITEM NEEDS TO HAVE THE RECEIPT, ORDER NUMBER OR PROOF OF PURCHASE.
PROCEDURE FOR RETURNS OR EXCHANGE.
YOU CAN RETURN YOUR PRODUCT EASILY THROUGH USING THESE MEDIUMS MENTIONED BELOW:
- VIA CALL OR MESSAGE
YOU CAN CALL OR MESSAGE OUR CUSTOMER SERVICE DEPARTMENT ON THIS NUMBER +923442978343. YOU CAN TALK TO OUR CUSTOMER SUPPORT AGENT FOR DETAILS.
NOTE: PLEASE INCLUDE THE FOLLOWING INFORMATION WHILE YOU CONTACT US THROUGH ANY MEDIUM
- ORDER NUMBER.
- PHONE NUMBER/EMAIL ID.
- VIDEO OR PHOTO OF THE FAULTY PRODUCT.
SHIPMENT METHOD FOR RETURN OR EXCHANGE
ONCE YOU HAVE CREATED YOUR RETURN REQUEST AS DESCRIBED ABOVE, OUR CUSTOMER CARE TEAM WILL GUIDE YOU TO SHIP THE PRODUCT/ITEM BACK TO ORIGIN. DEPENDING ON THE SITUATION, YOU WILL EITHER TAKE YOUR PRODUCT / ITEM TO NEAREST DROP-OFF POINT OR WAIT FOR THE COLLECTION BY OUR PICK-UP SERVICE IN CASE IF IT IS AVAILABLE IN YOUR AREA. OUR PICK-UP SERVICE IS ONLY AVAILABLE IN SELECTED AREAS. IT MAY TAKE 3 – 4 WORKING DAYS FOR YOUR RETURN SHIPMENT TO ARRIVE ON ORIGIN.